Booking & Legal Policy

1. Booking & Pricing Policy

All room bookings at Villa Everest are subject to availability.

Room rates may vary based on season, demand, and occupancy.

Promotional offers are time-bound and subject to specific conditions.

Website images are for representation; room layout and view may vary.

Online Booking Engine & OTA Compliance

Bookings made via third-party platforms (including OTAs such as Booking.com, Agoda, MakeMyTrip, etc.) are governed by the respective platform’s terms.

Villa Everest is not responsible for pricing discrepancies, payment failures, or refund delays caused by third-party booking platforms.

OTA cancellation, modification, and refund policies shall override website policies.

Guests must contact the OTA directly for booking changes or disputes.

2. GST & Taxation Policy

Room tariffs are exclusive of GST.

GST is charged as per Government of India regulations.

GST invoices are issued at check-out.

Applicable GST rates may change without prior notice.

3. Payment Policy

Online payments are processed through secure third-party payment gateways.

Villa Everest does not store debit/credit card or UPI information.

Payment gateway convenience fees, if any, are non-refundable.

4. Data Protection, Privacy & GDPR Compliance

Villa Everest respects the privacy of all guests and website visitors.

Information We Collect

Name, phone number, email address

Booking and stay details

Government ID details (as required by law at check-in)

IP address, browser, and device data

Purpose of Data Collection

Your data is used to:

Confirm bookings and provide hotel services

Comply with legal and regulatory requirements

Improve guest experience

Communicate booking updates and offers (with consent)

GDPR & International Guests

For guests outside India:

Personal data is processed lawfully and transparently.

Data is not sold or misused.

Guests may request access, correction, or deletion of data, subject to statutory retention requirements.

Data Retention

Data is retained only as long as required by law or business necessity.

5. WhatsApp Communication Consent

By contacting Villa Everest via WhatsApp or submitting your phone number on our website, you consent to receive:

Booking confirmations

Stay-related updates

Service notifications and promotional messages (if opted in)

You may opt out at any time by replying “STOP” or contacting us directly.

6. Disclaimer

Information on this website is provided for general informational purposes only.

Villa Everest does not guarantee uninterrupted website access or error-free content.

We are not responsible for losses caused by technical issues, natural calamities, or third-party services.

External links are provided for convenience; we are not responsible for third-party content.

7. Policy Updates

Villa Everest reserves the right to modify this policy at any time. Changes will be effective immediately upon posting on this page.

8. Contact Information

Villa Everest
Darjeeling, West Bengal, India
📧 Email: contact@hotelvillaeverest.com
📞 Phone: 0354 2257202