Restaurant & Food Policy: Everest Cafe

Last updated: 13 October 2026

This policy covers Everest Cafe, our in-house cafe, restaurant and outdoor deck, and in-room dining at Hotel Villa Everest. Everest Cafe is open to hotel guests and to the public.

6.1 Food safety and hygiene

  1. Everest Cafe operates under a valid licence issued under the Food Safety and Standards Act, 2006. FSSAI Licence / Registration No.: 12821006000486. The number is printed on our bills and our Food Safety Display Board is shown at the cafe.
  2. Our kitchen follows the hygiene and sanitary practices required by the FSSAI (Licensing and Registration of Food Businesses) Regulations, 2011, including regular cleaning schedules, safe drinking water, separate handling of vegetarian and non-vegetarian food, temperature control for perishables, pest control, and food-handler hygiene and health checks.
  3. Our breads, sourdough and pastries are baked on site. Bakery items are best eaten on the day of purchase; take-away items carry a “best before” note.
  4. If you have any concern about the food you were served, please tell our staff straight away so we can check it, replace it, or remove it from your bill.

6.2 Hours

ServiceHours (IST)
Everest Cafe8:00 AM to 8:00 PM, every day
Breakfast8:00 AM to 10:30 AM
All-day kitchen (Indian, pan-Asian, Continental)11:00 AM to 9:00 PM
Coffee, Darjeeling tea and bakery8:00 AM to 8:00 PM
High teaSaturdays and Sundays 3:00 PM to 6:00 PM,
In-room dining for hotel guests8:00 AM to 8:00 PM

Hours may change on festivals, during power or road disruptions, or out of season. Changes are posted at the cafe and on our Google Business Profile.

6.3 High tea and reservations

  • High tea is served every weekend.
  • Tables on the deck cannot be guaranteed and depend on the weather.
  • For groups of [8] or more, please book ahead; we may ask for a set menu and an advance of ₹1000, refundable if cancelled at least 48 hours before.

6.4 Allergens and dietary needs

  1. Our kitchen handles common allergens, including gluten (wheat), milk and dairy, eggs, nuts and peanuts, soy, sesame, mustard, fish and shellfish. Most of our bakery products contain gluten, butter and eggs.
  2. If you have a food allergy or intolerance, please tell our staff before you order, every time you order. We will tell you which dishes contain the allergens you name and what we can safely change.
  3. Because all our food is prepared in one kitchen, we cannot guarantee that any dish is completely free of an allergen, and trace cross-contact is possible.
  4. Vegetarian and non-vegetarian dishes are marked on the menu with the green and brown symbols. Jain and vegan options are available on request where possible.
  5. Guests with a severe allergy should carry their own prescribed medication. We cannot accept responsibility for reactions where the guest did not tell us about an allergy before ordering.

6.5 Outside food and drink

  1. Outside food and beverages are not permitted in Everest Cafe, on the deck, or in other public areas.
  2. Exceptions: baby food and milk for infants, and food needed for a medical diet, are always welcome.
  3. Celebration cakes from outside may be brought in by prior arrangement.
  4. In rooms: packaged snacks and drinks for personal use are fine. Please do not cook, heat food with your own appliances, or bring strong-smelling food into rooms. We may charge for cleaning if rooms or linen are soiled by outside food. Food delivery partners can drop orders at reception only.

6.6 Alcohol

Everest Cafe does not serve alcohol. Consumption of alcohol is not permitted in the cafe, on the deck, or in public areas. Guests may consume alcohol they have bought legally, in moderation, in their own rooms.

We may refuse service to, or ask to leave, anyone whose behaviour disturbs other guests.

6.7 Smoking

Smoking, including e-cigarettes and vapes, is not permitted anywhere inside Everest Cafe, or in any indoor area of the hotel, in line with the Cigarettes and Other Tobacco Products Act, 2003 and the ban on electronic cigarettes. A designated outdoor smoking spot is available at 50mtrs, away from dining areas.

6.8 Prices, billing and service charge

  • Menu prices are in Indian Rupees and include / are subject to GST at the applicable rate, as stated on the menu.
  • We do not add a service charge to your bill. Tips are entirely voluntary, in line with the Central Consumer Protection Authority’s guidelines on service charges.
  • Hotel guests may charge cafe bills to their room [for direct bookings only] and settle them at check-out.
  • Every bill shows our FSSAI number and GSTIN.

6.9 Conduct and children

Children are welcome and must be supervised, especially on the deck. Please respect other diners and keep phone calls and music at a low volume. We may refuse service to anyone whose behaviour is abusive or unsafe.